TERMS_OF_SERVICE

EFFECTIVE: 30 APRIL 2026 · LAST UPDATED: 8 NOVEMBER 2026

1. AGREEMENT TO TERMS

These Terms of Service ("Terms") are a binding agreement between you ("you," "User") and [COMPANY NAME] ("Vibetron," "we," "our," or "us") governing your use of the Vibetron service available at vibetron.ai and api.vibetron.ai (collectively, the "Service").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

You must be at least 16 years old to use the Service.

2. DESCRIPTION OF THE SERVICE

Vibetron is a software-as-a-service (SaaS) platform that allows users and organizations to design, deploy, and operate AI agents ("trons") composed of one or more agents ("nuclei"), each tron in its own isolated Docker container on our servers. Users provide their own API keys for third-party AI model providers, in a personal vault or in the shared vault of their organization; Vibetron orchestrates the deployment and runtime of the agents, routes their model calls through a gateway on our servers with the key you supplied, and meters what they consume. Vibetron never calls a model with a key of its own.

The Service is provided as-is, with the features available at the time of use. We may add, modify, or remove features at our discretion.

3. ACCOUNT REGISTRATION

3.1 Eligibility

To create an account, you must:

Be at least 16 years of age
Provide a valid email address
Be legally capable of entering into a binding agreement under Italian and EU law

3.2 Account security

You are responsible for:

Maintaining the confidentiality of your account credentials
All activities that occur under your account
Notifying us immediately of any unauthorized use

We use one-time-password (OTP) authentication via email. You must keep access to your email address secure, as it is the only way to log into your account.

3.3 Accuracy

You agree to provide accurate, current, and complete information during registration and to update it as necessary.

4. ACCEPTABLE USE

You agree NOT to use the Service to:

4.1 Unlawful activities

Violate any applicable laws or regulations
Infringe on intellectual property rights of others
Engage in fraud, identity theft, or financial crimes
Distribute malware, viruses, or other harmful code

4.2 Abusive activities

Send spam, unsolicited communications, or bulk messages
Harass, threaten, or harm any individual or group
Impersonate any person or entity
Engage in any form of hate speech or discrimination

4.3 Technical abuse

Attempt to circumvent security or access controls
Reverse engineer, decompile, or disassemble the Service (except as permitted by law)
Use the Service to attack or compromise other systems
Probe, scan, or test the vulnerability of the Service without permission
Interfere with or disrupt the Service or its infrastructure
Deploy automated tools to consume excessive resources beyond reasonable use

4.4 Content restrictions

You may not use the Service to create or run agents that:

Generate or distribute illegal content (CSAM, terrorism content, etc.)
Engage in manipulation, deception, or fraud against third parties
Conduct unauthorized scraping or data harvesting from third-party services
Violate the terms of service of any third-party API you connect to

We reserve the right to suspend or terminate accounts that violate these rules, with or without notice depending on severity.

5. YOUR CONTENT

5.1 Ownership

You retain all rights to the content you create on the Service, including:

Tron configurations and canvas designs
Custom soul prompts and skill code
API keys you provide

We do not claim any ownership of your content.

5.2 License to operate the Service

By using the Service, you grant us a limited, non-exclusive, royalty-free license to:

Store, process, and transmit your content as necessary to operate the Service
Make backups for disaster recovery purposes
Display your content to you within the Service interface

This license terminates when you delete your content or your account.

5.3 Public skills

If you mark a skill as public, you grant other users a non-exclusive, royalty-free license to install and use your skill within their own trons. You can revoke this by setting the skill back to private (the skill will remain available to users who already installed it).

5.4 Responsibility for content

You are solely responsible for the content you create, including its lawfulness and the consequences of its use. We do not pre-screen content but reserve the right to remove content that violates these Terms.

6. THIRD-PARTY SERVICES

6.1 AI providers

The Service requires you (or your organization) to provide API keys for third-party AI model providers. When you do:

You instruct us to transmit your agents' inputs to those providers from our servers, with your key, and to return their outputs to your agents. We act as your processor for this transmission, under the Data Processing Agreement; we count tokens in transit and do not store the text
You are subject to the terms of service, data-use terms and pricing of those providers; the provider is your contractual counterpart for what it does with your data
The list of providers and endpoints an agent can be pointed at, with the country each is operated from, is published in the Privacy Policy and at /subprocessors. Several are outside the EU/EEA; by choosing an endpoint you choose where that agent's data goes
We are not responsible for charges, limits, or content policies of those providers
You are responsible for monitoring your own usage and costs with those providers; the Service shows you what your agents consumed and lets you set budgets

6.1-bis Channels and tools you connect

If you connect a tron to a messaging platform (Telegram, Discord), to a Model Context Protocol (MCP) server, to a plugin that calls an external service, or to a local model you run yourself, you do so under your agreements with those services, and you are responsible for the data your agents send them.

6.1-ter Artificial intelligence: notice, marking and the privacy proxy

Your trons are AI systems. For connected channels the Service provides an AI notice and an AI footer that the tron owner enables per channel; the owner is responsible for the Article 50 disclosure (AI Act, from 2 December 2026) towards the people their trons talk to. Results of the Tron API and files written by agents are marked as generated by AI. You may change the wording of the notice, but you must not use the Service to make people believe they are talking to a human, and where you pass AI-generated content on to others you remain responsible for any disclosure the law requires of you. The optional privacy proxy (and an image redaction service you host) reduces the personal data sent to AI providers; it does not anonymise it, and it does not relieve you of your obligations as controller of the data your trons process.

6.2 No endorsement

References to third-party services do not imply endorsement. We do not control, guarantee, or assume responsibility for the operation of third-party services.

7. PRICING AND PAYMENT

7.1 What you pay for

Vibetron charges for the Service itself — the plan you are on, with its limits on agents, uptime and features — and not for the AI model calls your agents make: those are billed to you directly by the providers whose keys you supplied. The Service shows you, per tron and per month, what your agents consumed, priced from a published price list, so that you can follow those costs and set budgets; that figure is informational and is not an invoice from us.

7.2 Plans

Plans and their limits are listed in the Service. A free plan with usage limits is available; organizations and other users are assigned a plan by an operator or choose one when checkout is introduced. When paid plans are charged through the Service:

You will be notified through the Service and via email
Pricing, features, and billing terms will be clearly disclosed before any charge is made
No charges will be applied without your explicit consent
Refund and cancellation policies will be specified at that time

7.3 Custom pricing

We may offer custom pricing arrangements to specific users at our discretion. Such arrangements are governed by individual agreements.

8. SERVICE AVAILABILITY

8.1 Uptime

We strive to maintain high availability but do not guarantee uninterrupted service. The Service is provided on an "as available" basis. Scheduled maintenance, unscheduled outages, infrastructure failures, third-party provider outages, or other factors may cause downtime.

8.2 No SLA

For users on the free plan, we do not provide a Service Level Agreement (SLA). Paid plans may include specific availability commitments, stated in the plan.

8.3 Modifications

We may modify, suspend, or discontinue the Service (or any part of it) at any time, with or without notice. We will use reasonable efforts to notify users of major changes affecting their accounts.

9. INTELLECTUAL PROPERTY

9.1 Our property

All rights, title, and interest in and to the Service (excluding User content) are owned by [COMPANY NAME] or its licensors. This includes the Vibetron name, logo, design, code, and trademarks. You may not use them without our prior written permission.

9.2 Open source

Some components of the Service may be open source and subject to their respective licenses. Where applicable, those licenses prevail over these Terms for the relevant components.

10. DISCLAIMER OF WARRANTIES

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

Implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Warranties that the Service will be uninterrupted, secure, error-free, or virus-free
Warranties regarding the accuracy or reliability of any output produced by AI agents

You acknowledge that AI-generated outputs may be inaccurate, biased, or inappropriate, and that you are responsible for reviewing and validating any outputs before relying on them.

11. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

11.1 Excluded damages

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

Loss of profits, revenue, or data
Loss of business opportunities
Damages caused by AI-generated content
Damages caused by third-party providers (e.g., AI provider failures, billing surprises)
Damages resulting from unauthorized access to your account due to your failure to secure your credentials

11.2 Aggregate cap

Our total aggregate liability arising from or related to these Terms or the Service shall not exceed:

For users on the free plan: fifty euros (€50)
For paying users and organizations: the amount you paid us in the twelve (12) months preceding the event giving rise to the liability

11.3 Mandatory laws

Nothing in these Terms limits liability that cannot be limited under applicable law (e.g., gross negligence, willful misconduct, death or personal injury caused by negligence).

12. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless [COMPANY NAME], its officers, employees, and affiliates from any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

Your use or misuse of the Service
Your violation of these Terms
Your violation of any third-party rights, including intellectual property or privacy rights
Content you create or transmit through the Service
Actions performed by AI agents you deploy

13. TERMINATION

13.1 By you

You may terminate your account at any time by deleting it through the Service. Upon termination, your data will be deleted as described in our Privacy Policy. If your account belongs to an organization, termination goes through the organization's administrator or through us, because deleting it would remove trons and keys that belong to the organization.

13.2 By us

We may suspend or terminate your account immediately, with or without notice, if:

You violate these Terms
You engage in conduct harmful to the Service or other users
We are required to do so by law or court order
The Service is discontinued

13.3 Effect of termination

Upon termination:

Your access to the Service ends
Running tron containers will be stopped and removed
Your personal data will be deleted as described in the Privacy Policy
Sections of these Terms that by their nature should survive termination (e.g., IP, liability, indemnification) will continue to apply

14. GOVERNING LAW AND JURISDICTION

14.1 Applicable law

These Terms are governed by and construed in accordance with the laws of Italy, without regard to conflict of law principles.

14.2 Jurisdiction

Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of [CITY OF COMPANY HEADQUARTERS, e.g., Milan], Italy.

14.3 Consumer rights

If you are a consumer (as defined under Italian and EU consumer protection law), this clause does not deprive you of the protection of mandatory consumer protection laws, including the right to bring proceedings in your country of residence.

15. DISPUTE RESOLUTION

15.1 Informal resolution

Before bringing a formal claim, we encourage you to contact us at [email protected] to attempt to resolve the dispute informally.

15.2 EU Online Dispute Resolution

If you are an EU consumer, you may use the EU Online Dispute Resolution platform (https://ec.europa.eu/consumers/odr) to resolve disputes.

16. CHANGES TO THESE TERMS

We may update these Terms from time to time. When we do:

We will update the "Last updated" date at the top
For material changes, we will notify you via email or through a prominent notice at least 30 days before the changes take effect
Your continued use of the Service after the changes take effect constitutes acceptance
If you do not agree to the changes, you must stop using the Service and may terminate your account

17. MISCELLANEOUS

17.1 Entire agreement

These Terms, together with the Privacy Policy, the Data Processing Agreement (which forms part of these Terms whenever you use the Service to process personal data of other people, as a user or as an organization) and any other documents we explicitly reference, constitute the entire agreement between you and us regarding the Service.

17.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

17.3 No waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right.

17.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction (e.g., in case of merger, acquisition, or sale of assets).

17.5 Force majeure

We are not liable for any failure or delay in performance caused by circumstances beyond our reasonable control (e.g., natural disasters, war, terrorism, government actions, infrastructure outages, third-party provider failures).

17.6 Notices

Notices to us must be sent to [email protected]. We may send notices to you via the email associated with your account or through the Service.

18. CONTACT INFORMATION

For questions about these Terms:

[COMPANY NAME] [REGISTERED ADDRESS] Email: [email protected]

*This document describes the Service as it is built. It should be reviewed by a qualified Italian/EU lawyer before being relied upon for binding agreements.*